2017 Consumer Protection Consultation

Description

Service Alberta has conducted a public survey and this consultation is part of a series of roundtables held around the province. 
 
The 2017 Consumer Protection Consultation communicates the Government of Alberta’s commitment to enhancing consumer protection and identify amendments to modernize Alberta’s consumer protection regulatory framework to make life better for Albertans. The Government of Alberta hears from over 100,000 Albertans each year through the Consumer Contact Centre on consumer issues. Using call center data, consumer complaint data, media scanning, and jurisdictional research, Service Alberta has identified 15 key issues that may be putting consumers at risk or provide opportunities to improve consumer protection.
 
Those fifteen key topics will be the focus of the October 13^th consultation:
·         A Consumer Bill of Rights;
·         Fairness between consumers and businesses;
·         Door-to-door sales;
·         High cost credit products;
·         Automotive sector issues;
·         Cancellation rights;
·         Household moving services;
·         Talent agencies;
·         Ticket sales;
·         Warranties;
·         Gift cards;
·         Reward points;
·         Truth in pricing;
·         Veterinary services billing; and,
·         Debt collection.
 
Out-of-scope topics include:
·         issues under federal jurisdiction such as wireless services, air transportation services, product safety, food safety, product packaging and labelling, etc.
·         issues related to condominium regulations as this will be addressed through a separate consultation process, and
·         issues related to residential tenancies as the related regulations have recently been updated and a dispute resolution mechanism is available to tenants and landlords.
 
 
Please join us to consider key issues in consumer protection.  Should you be unable to attend but wish to participate please send an email tolethbridge.west@assembly.ab.ca with your thoughts.